Phone Support in Shared Hosting
We believe that having the option to talk with a live representative is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you have the option to contact us on the phone for fourteen hours every day. In case you consider acquiring one of our Linux shared packages, for instance, you have the option to phone us and find more about our solutions prior to ordering to make sure that we match all system requirements for your web sites. After the purchase, you will be able to get in touch with us about any sales or billing problems you may have, or get any general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you will have to use the ticketing system, which will help you track the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
When you need additional info about the Linux semi-dedicated packages that we provide, you are able to call one of the three support lines that we have around the world - in the United States, the UK and Australia. By doing this, you'll be able to check in advance if our services are appropriate for your sites. If you are already our customer and you own a semi-dedicated account, you can contact us over the phone for fourteen hours every day about any type of billing or basic queries. For entirely technical troubles you're able to take advantage of our ticketing system so as to contact our technical support as someproblems just require extra time to be resolved, still we will help you over the phone with lots of minor technical issues as well, saving you the time and efforts.