Despite the fact that this isn't the mainaspect to identify a trustworthy shared hosting company from a bad one or a reseller from an actual supplier, having the option to call and consult with a live person is an indicator that you are not using the services of a one-person firm and that you'll be able to reach someone whenever you're looking for support. The telephone support for web hosting services may range from standard to expert, thus the issues which can be resolved through a phone call vary based on the supplier. Usually, these issues are simpler and include billing or 1st level technical issues because more difficult matters generally need a support ticket where both you and the administrators can track what is going on with a specific issue. Nevertheless, being able to phone call your provider will save you considerable time and efforts for the multitude of tiny problems which will eventually appear when you manage your web hosting account.

Phone Support in Shared Hosting

We believe that having the option to talk with a live representative is very important, that's why we have three support lines all around the world (UK, USA and Australia) and you have the option to contact us on the phone for fourteen hours every day. In case you consider acquiring one of our Linux shared packages, for instance, you have the option to phone us and find more about our solutions prior to ordering to make sure that we match all system requirements for your web sites. After the purchase, you will be able to get in touch with us about any sales or billing problems you may have, or get any general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you will have to use the ticketing system, which will help you track the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

When you need additional info about the Linux semi-dedicated packages that we provide, you are able to call one of the three support lines that we have around the world - in the United States, the UK and Australia. By doing this, you'll be able to check in advance if our services are appropriate for your sites. If you are already our customer and you own a semi-dedicated account, you can contact us over the phone for fourteen hours every day about any type of billing or basic queries. For entirely technical troubles you're able to take advantage of our ticketing system so as to contact our technical support as someproblems just require extra time to be resolved, still we will help you over the phone with lots of minor technical issues as well, saving you the time and efforts.