If you ever encounter a problem with your website and are incapable of solving it on your own, ask the respective hosting company’s help desk support staff to assist you to get the website back online. A swift resolution would be the most favorable scenario, but a lot of companies respond within 24 hours and even more, all the more so if you are doing business with a reseller. Even if your problem can be solved without much effort, your site may not work satisfactorily or it may not be available at all for a longer time period, so you may lose potential clients since it is rather unlikely that anyone would go back to a website that’s inoperative. Speaking of which, you should make sure not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If an application update does not proceed as planned or you delete something unintendedly, for instance, the site must be restored quickly so as to prevent long unavailability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max response time for any ticket that you post or any email that you write is only one hour, even in case you contact us during weekends and national holidays. Whatever the essence of your enquiry or problem may be, we will lend a helping hand instantly and will provide you with the required information to solve any problem with your sites. The real reply time typically does not exceed 15-20 minutes, which is why you can forget about waiting for hours and hours to get a problem solved or what is even worse – waiting one whole day only to receive a response that more info is necessary whilst nothing’s fixed. We will offer you assistance in no time as we understand precisely how expensive time can be in the dynamic electronic sphere. The sixty-minute response guarantee is valid for any billing or technical question that you might have regarding our Linux shared packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support staff representatives are available all the time and they’ll reply to any trouble ticket that you send through your web hosting Control Panel within no more than sixty minutes. The response time is guaranteed irrespective of whether you’ve got a generic query connected to your semi-dedicated server or you face some predicament and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available night and day to address any billing, technical or general issue. If you contact us about anything that’s within our capabilities, we’ll solve it before we respond to you, which implies that you won’t have to wait for hours or even days while the problem perseveres. In case there is something that you have to do on your end, we will provide you with the necessary info – what workable solutions to try, what actions to take, etc.