Integrated Ticketing System in Shared Hosting
Our Linux shared packages come with an integrated trouble ticket system, which is part of our custom-created Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same location – payments, files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with several mouse clicks without needing to sign out of your Control Panel. In the meantime, you may select a category and our system will present you with a number of help articles, which will give you additional information and which may help you solve any given problem even before you open a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with us and you would like to contact our help desk staff members, you will be able to post a trouble ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll have to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to send a new ticket without any difficulties and to look through older tickets using a smart search filter. Also, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you based on the category that you choose for your new ticket. You can carry out all of the aforementioned things without logging out of your Control Panel at any moment, which suggests that if you experience any difficulty or have a question, you can get in touch with our technicians and solve the issue in question in less than sixty minutes using a single platform.