There are a number of ways to get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. This is the easiest communication medium for a variety of reasons. In the event that no customer service team member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably be received. Also, you can copy ‘n’ paste large pieces of information without the need to worry about typographical errors, and in case a specific problem needs more time to be fixed or a number of replies need to be exchanged, all the information will be in the exact same location, so either party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which means that if you need to supply information or to adhere to guidelines, you’ll need to use at least 2 separate systems and this number can rise in case you desire to manage multiple domain names. In addition, many hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.

Integrated Ticketing System in Shared Hosting

Our Linux shared packages come with an integrated trouble ticket system, which is part of our custom-created Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the exact same location – payments, files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin interfaces. In case you’ve got any pre-sales or technical questions or any problems, you can post a ticket with several mouse clicks without needing to sign out of your Control Panel. In the meantime, you may select a category and our system will present you with a number of help articles, which will give you additional information and which may help you solve any given problem even before you open a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you would like to contact our help desk staff members, you will be able to post a trouble ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll have to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to send a new ticket without any difficulties and to look through older tickets using a smart search filter. Also, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you based on the category that you choose for your new ticket. You can carry out all of the aforementioned things without logging out of your Control Panel at any moment, which suggests that if you experience any difficulty or have a question, you can get in touch with our technicians and solve the issue in question in less than sixty minutes using a single platform.