Being able to communicate with your shared hosting provider when you have any questions or experience any difficulties is quite important and how fast they will respond and react can be essential, particularly if your website is business-oriented, as more downtime often means losing potential customers. The support options are also a quick way to identify genuine providers from resellers. The latter usually reply just to email messages or support tickets and you may have to wait for a whole day or even more in order to receive an answer. If the problem calls for a few responses, you could end up losing a few days in order to have a basic problem resolved. Using a legitimate and reliable website hosting company, you'll be able to get in touch with the support at any moment and get a quick reply whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

All our Linux shared packages include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting solutions well before you make a purchase or you're an existing customer and you have any kind of question or a difficulty, you'll be able to contact us any time, including weekends and holidays. We have a number of channels to contact us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any issues that need more time to analyze and fix. Unlike a number of other website hosting service providers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, which means that regardless of what the problem is, it'll be resolved timely and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 technical support services even on public holidays. Your websites will be available constantly and so will we. With many different communication options, you can pick the easiest way to contact us and inquire about our solutions if you don't have an account yet, or ask for support if you're already one of our customers. You will be able to phone us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour response time warranty, though it rarely takes over 20 minutes to get assistance whatever the complexity of the problem. With our customer and technical support services, we'll be available for you anytime you need us, not several days after that.