24/7 Customer Support in Shared Hosting
All our Linux shared packages include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting solutions well before you make a purchase or you're an existing customer and you have any kind of question or a difficulty, you'll be able to contact us any time, including weekends and holidays. We have a number of channels to contact us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any issues that need more time to analyze and fix. Unlike a number of other website hosting service providers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, which means that regardless of what the problem is, it'll be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 technical support services even on public holidays. Your websites will be available constantly and so will we. With many different communication options, you can pick the easiest way to contact us and inquire about our solutions if you don't have an account yet, or ask for support if you're already one of our customers. You will be able to phone us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with 1-hour response time warranty, though it rarely takes over 20 minutes to get assistance whatever the complexity of the problem. With our customer and technical support services, we'll be available for you anytime you need us, not several days after that.