1 hour ticket response
Timeliness is our main responsibility and that is the reason why we’ve got a team of qualified technicians who will be happy to provide a rapid response to any question that you could have. Simply open your customer support ticket from your Hosting Control Panel and we will reply back to you within one hour in the worst case scenario. Actually, we work hard and aim for a twenty–minute customer support ticket response time.
An Outstanding Help Desk Service
Each member of our client support team has lots of years of experience in the Linux shared packages sphere and the majority of them have been with us for at least 5 years. They all are ready to respond to all your questions in the most proficient manner possible.
An Easy–to–Navigate Help Section
Incorporated into the Hosting Control Panel is an easy–to–navigate Help section, which offers you various information sources. You can search through a regularly updated knowledge base featuring web hosting account management articles and web site administration articles, check out our educational video tutorials or browse our F.A.Q. repository.