Client Support Channels
A 1–Hour Response Time Guarantee
Every support request you send to us will be responded to within maximum 60 minutes. In case your ticket or email requires further assistance from a server admin, we will forward it and leave a comment to notify you that your issue is being worked on. If you take advantage of our Administration Services package, all of the services included there will be executed at a time that suits you.
A First–Rate Tech Support Service
- We’ll be available to you 24x7 to answer any queries that you may have related to our Hosting Control Panel and any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance tackling server management tasks, you can have a look at our Administration Services package, which includes data backup hard disk drive space, OS updates every week, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.
A User–Friendly Help Section
Each Linux dedicated servers hosting package comes with our free–of–cost Hosting Control Panel, which boasts a fully detailed knowledge base and a selection of step–by–step video tutorials. Whenever you need help with the Hosting Control Panel, just press the Help or Videos buttons located in the top right corner.